Shipping policy

Last Updated: May 11, 2026

Shipping Policy

Thank you for shopping with Ghraana Ltd. We are committed to delivering your orders safely and on time.

Please read our Shipping Policy carefully before placing an order.

  1. Order Processing

  • Orders are typically processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Processing times may vary during high-demand periods or sales.

  1. Shipping Time

Estimated delivery times may vary depending on your location and courier service availability.

Typical delivery times:

  • Local orders: 3–7 business days

  • Remote areas: Additional delivery time may apply

Please note that delivery times are estimates and not guaranteed.

  1. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

We may offer free shipping on selected products, promotions, or order values.

  1. Order Tracking

Once your order has been shipped, you may receive tracking information through email, SMS, or other available communication methods.

  1. Delivery Delays

We are not responsible for delays caused by:

  • Courier service interruptions

  • Weather conditions

  • Public holidays

  • Incorrect shipping information provided by the customer

  • Unforeseen circumstances beyond our control

  1. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete shipping information is provided, delays or failed deliveries may occur. Additional shipping charges may apply for re-delivery.

  1. Damaged or Lost Packages

If your package arrives damaged or is lost during shipping, please contact us as soon as possible with your order details.

We will do our best to assist you in resolving the issue with the courier service.

  1. International Shipping

International shipping availability may vary depending on the destination country.

Additional customs duties, taxes, or import charges may apply and are the responsibility of the customer.

  1. Contact Us

If you have any questions regarding shipping or delivery, please contact us through our website:

https://ghraanaltd.com/